FAQs

How Much Do Your Trainers Cost?

Prices depend on the model of shoe. Please visit our collections to see all prices. 

How Do I Pay For My Order? 

You can pay for your order using Credit card or Paypal.

How Long Will It Take To Get My Shoes? 

After you have placed your order it can take up to 4-5 weeks to receive your shoe. This includes order processing time, manufacturing & designing the shoe + shipping your shoe overseas. Please be aware of this before making any order. Customised shoes cannot be rush ordered. 

What's Your Minimum Order Quantity?

We do not have a minimum order. You can order 1 pair of shoes at a time. 

Are Your Trainers Waterproof?

Our trainers are not waterproof. They are specifically designed for dry weather. 

Do You Ship To My Country?

Yes, we ship worldwide. All shipping fees are calculated at checkout. Shipping fees vary depending on where you live. 

Can I Return A Customised Shoe?

Our products are tailor made just for you. We do not accept returns except for quality reasons. Please see our returns policy for more information. 

Can I Change The Size Of My Shoe After I have Placed An Order?

Once you confirm the size of your shoe and have placed an order you cannot edit or make changes. Our products are tailor made. If you have made an error you would need to place another order. 

I Want To Buy Your Trainers But You Don't Offer My Size?

Not to worry! We can do special requests for sizes that we do not offer. Just send us an email and one of our team will get back to you. We currently offer EU 35-47 for Men & Women. Please visit our size chart for chart comparisons to UK and US Sizes. 

I Can't Find A Design I like, Could You Create A New Design?

If you can't find a design, the team you support or have a brand new idea for a shoe then send us an email using our contact form. Our designers will create a brand new design using any logos, pictures or colours you send to us. Mock ups are free and can take up to 7 working days to create. Our designers look forward to collaborating with you.